REFUND POLICY

REFUND & CANCELLATION POLICY

 

A legal disclaimer

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1. General Policy At Vanguard Sports Academy, we are committed to providing high-quality training. To maintain the quality of our programs and facility, the following policies apply to all registrations.

2. Non-Refundable Fees The one-time Registration and Jersey Fee is non-refundable under any circumstances, even if the participant cancels before the first session.

3. Membership Cancellations (Participant)

• Memberships are billed on a monthly basis.

• To cancel a membership, requests must be submitted in writing (via email) 3 days before the billing cycle renews.

• Cancellations made after the new month has begun will be charged for that full month. No partial refunds will be issued for "unused" days in a month.

4. Cancellations by Vanguard

• If Vanguard cancels a specific session (e.g., due to coach illness or facility issues), no refunds will be issued. Instead, a makeup session will be scheduled.

• If a makeup session cannot be arranged, a credit will be applied to the next month's bill.

5. Missed Sessions

• We do not offer refunds or credits for sessions missed due to personal reasons (e.g., vacations, school events, minor illness).

• Makeup sessions for personal absences are not guaranteed and are subject to availability.

6. Injury & Medical Freeze

• In the event of an injury or serious illness that prevents participation for more than 14 days, we can pause your membership and issue a credit for future use.

• A valid Doctor's Note is required to process a medical freeze.

• Medical credits are valid for 6 months from the date of issue.

7. Code of Conduct

• Vanguard reserves the right to dismiss any participant due to bullying, unsafe behavior, or repeated disruption. In these instances, no refunds will be issued for the remainder of the month.